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Remote Control Extender Troubleshooting Guide

Problem:  I cannot get the remote to control my device.  
Resolution:
First, see if the remote will control the device if you point it at the device with no obstacles in the way.  

    If you cannot control your device directly with the remote:
  • Your batteries may be low
  • Or the batteries may be inserted incorrectly
  • Or the remote may be in the wrong control mode
  • Or your remote may not be programmed to control that device.

    If you CAN control the device with the remote directly, but not with an obstacle in the way:
  • Check to make sure that the IR blaster is secured onto the lens where the IR LED resides on the device.
  • If that doesn't work, check the frequency setting on the back of the RF base station.  Typically, the setting will need to be on B (38 kHz).  However, some devices require the A setting (56kHz).
  • Make sure that the base station has power.  When looking at the front of the base station, you should see a red LED lit up.  If you don't see the red LED, there is not power to the unit.
  • Try adjusting the antenna on the base station.

Problem: I cannot find the IR LED on the front of the device that I wish to control.
Resolution: If you can't find the IR LED on your device, shine a flashlight at the front of your device to help locate the IR LED.  That will help you to be able to see it through the dark plastic lens.

Problem: The remote does not consistently control the TV when I press the buttons.
Resolution:
The batteries may be low.  Try charging the 2/3 AAA battery in the receiver/charging base.  If that doesnʼt help, you may need to change your standard batteries in the remote. For best performance, the RF transmitter sleeve should be oriented so that the positive(+) is pointing towards the front of the remote.If you remote control has a metal housing, that will have a negative effect on the performance of this product.

Problem:
My range seems to be decreasing over time. 
Resolution: The batteries may be low.  Try charging the 2/3 AAA battery in the receiver/charging base.  If that doesnʼt help, you may need to change your standard batteries in the remote.For best performance, the RF transmitter sleeve should be oriented so that the positive(+) is pointing towards the front of the remote.

Problem: I have multiple Remote Control Extenders in my home and one remote is controlling the devices in the both rooms.
Resolution: There is a LOW SENSITIVITY setting on the back of the RF Base Station.  When set to LOW SENSITIVITY, you will need to be fairly close to the unit in order to control your devices.  This will eliminate the chance of a second remote controlling you devices when not desired.